We want you to be happy with your order. If you're not, here's how returns work.
Your 14-day right to cancel
If you're a UK consumer, you can cancel your order for any reason within 14 days of the day you receive it. You then have a further 14 days to send the item back to us.
To cancel, email us at suask912@gmail.com with your order number and the item(s) you want to return. We'll reply with return instructions.
Condition of returns
Please return items unused and, where possible, in their original packaging. You can handle an item the way you would in a shop to check it, but we may reduce your refund if it has been used beyond that.
Return postage
If you're returning an item because you changed your mind, you pay the cost of sending it back. If an item arrives faulty, damaged or isn't what you ordered, we'll cover the return postage.
Refunds
We'll refund you within 14 days of receiving the item back (or of you showing proof that you've sent it), to your original payment method. If you return a whole order within the 14-day period, we also refund the standard delivery charge you paid.
Faulty items
This doesn't affect your statutory rights. If something is faulty, contact us and we'll arrange a repair, replacement or refund in line with the Consumer Rights Act 2015.